FAQ

Dr. K’s Guide to Mental Health is an educational resource that explores comprehensive approaches to Trauma, ADHD, Meditation, Anxiety, and Depression in 180+ video chapters written and taught by Dr. K. It includes practical worksheets, cited references, a robust glossary, Dr. K’s notes, and more. The Guide is meant to empower you with the knowledge you need to take the next step in your mental health journey.

Once purchased, you’ll be able to access the Guide in your HG account here: https://coaching.healthygamer.gg/guide/index

If the new module was not available at the time of your purchase, it will not be included in your bundle and must be purchased separately. You can review your receipt to see what modules were included in your purchase. If you previously ordered a Guide Bundle, you will receive a discount when a new module is first released. To claim your discount, please be sure to sign into the same account that you used for your original purchase.

This usually means that you’ve ordered The Guide on a different account than the one you’re currently signed in with (ie: with a different Discord/Gmail account or email /password).

If you’re having the following concerns:
- You’re not sure which account you purchased it with and/or need help locating your purchase
- Know the account you purchased it with but would prefer your Guide purchase to be placed on another account
- Have any other Guide purchase questions,

Please contact support@healthygamer.gg with any information you have (receipt #, confirmation email, etc) and we will be happy to assist you.

Your access to the Guide does not expire. You will continue to have access to all content on the account that it was purchased on.

You can certainly go back and rewatch/revisit the modules, even after they've been watched. Access to the Guide does not expire after the content has been viewed.

Coaching is commonly defined as a process to help improve a person's performance. It is a collaborative process that helps a person change in the way they wish to change. Coaching builds awareness, empowers choice, and leads to change. HG Coaching will help you better understand how your mind works, so you can build the life you want. 

This program is not meant to diagnose mental illness, prescribe medication, or be used for urgent health crises. Coaching is not therapy nor a substitute for therapy, and coaches are not licensed medical professionals.

Coaching can help with a variety of issues, and every experience is different depending on your goals. Some things coaching can help with include (but are not limited to):

• Setting goals
• Building confidence
• Enhancing communication skills
• Progressing in ones professional career
• Personal growth and development
• Taking tangible steps toward change
• Managing stress and emotions

No, coaching is not the same as therapy. According to the American Psychological Association, psychotherapy refers to any psychological service provided by a licensed professional that primarily uses forms of communication and interaction to assess, diagnose, and treat dysfunctional emotional reactions, ways of thinking, and behavior patterns. 

HG Coaching is a program that empowers individuals to take control of their lives with the support of someone who gets it. It’s meant to help people utilize their own resources to expand self-understanding, enact positive behavioral changes and generate actionable solutions. Coaching focuses on goal attainment, rather than decreasing symptoms or treating a disorder. Read more about the role of mental health coaching. Or, learn about the differences between coaching and therapy.

Our Coaches are professionals who have successfully completed a coaching certification at the HG Institute, or another reputable institution. All our Coaches have a proven track record and expertise in promoting self-understanding and meaningful progress in the individuals they work with.

Coaches meet with clients to help them understand their thought processes, create goals, and provide support in achieving those goals, while working through issues related to stress, relationships, confidence, and more.

In Personal Coaching, a client and coach meet one-on-one in 50-minute sessions where they engage in dialogue to decrease mental and emotional barriers, helping the client move toward greater self-understanding and goal achievement.

In Group Coaching, a group of 4-7 members meet for 90-minute sessions where they participate in a facilitated social microcosm that fosters self-exploration, learning and relearning of social dynamics, and mutual growth.

In Career Coaching, a client and coach meet one-on-one in 50-minute sessions where they navigate feelings around their careers and develop actionable solutions to improve their performance, relationships, boundaries or outlook at work.

In Creator Coaching, a client and coach meet one-on-one in 50-minute sessions where they explore topics and feelings, while tackling issues like creative burnout, imposter syndrome, finding work-life balance, and more.

In Parent Coaching, parents/guardians meet with a coach in 50-minute sessions where they navigate feelings around their child’s internet and gaming habits and develop the skills to communicate and set effective boundaries with them.

You can sign up for Personal, Group, Career, or Creator Coaching here. 

To sign up for Parent Coaching, click here.

Coaching services are offered in packages of 20 sessions with a monthly payment plan. You pay for 4 sessions per month for 5 months, adding 4 session credits to your account with each payment. Sessions are deducted as attended, and missed sessions count as a used credit. However, cancellations made with 24+ hour notice or cancellations initiated by your coach do not count as used sessions. Billing will continue as scheduled regardless of session usage, ending once the package is paid in full (unless you choose to extend).

Clients 18 years or older are able to sign up for coaching here.

Clients between 16-17 years old must have their parent/guardian sign HG’s Coaching Services Agreement before being matched with an HG Coach. You can download + sign the agreement here: https://coaching.healthygamer.gg/coaching-services-agreement-v3.pdf

After the agreement is signed by both client and parent/guardian, please email it to support@healthygamer.gg, and we can assist in matching you with an HG Coach.Clients under 16 are not permitted to sign up for coaching.

Coaching is not just for gamers. While we do have coaches that specialize in gaming/technology habits, all our coaches are well-equipped to help clients of diverse ages and backgrounds.

Coaching is probably at capacity, but coaching spots open daily as clients finish their programs. To be notified when your preferred time slot becomes available, join our waitlist!

We have coaches around the world offering a wide range of availability. So, there will likely be a time that works for you! When signing up, you’ll be able to indicate your time zone and choose a day and time that fit your schedule.

Most of our clients see the best results after 20 sessions with a Coach. You can always extend your coaching package beyond 20 weeks if you want to continue making progress, or cancel your package early if you accomplish your goal in less time.

Coaching occurs weekly at the same time for the duration of your package.

Personal and Career Coaching sessions can be rescheduled or canceled with 24 hours’ notice. A session is considered missed with no refunds if: 

• You fail to reschedule or cancel outside the 24 hour period before your next session’s start time or 
• You are more than 15 minutes late

Group Coaching involves coordination between many people, and thus sessions cannot be rescheduled or skipped for individual group members. Reschedule/skips are permitted only if agreed upon by the whole group/coach.

Trying HG Coaching is entirely risk-free. If you feel you’ve met your goals or would like to drop coaching early, we will refund 100% of sessions that you paid for but didn’t use. Your refund will be credited to your original form of payment. Refunds take 5 - 7 business days to be processed. Past or missed sessions are nonrefundable.

If you don't have a credit card to input, you can use Google Pay or Apple Pay on the checkout screen if it's connected to your browser/phone. You can also use a service to generate a virtual credit card to pay with, such as, http://revolut.com/ or https://www.bunq.com/.

While it's not strictly required to be in a video-call, we highly encourage you to have one available during your coaching sessions, even if it's just your phone's camera. It helps your coach do their job to the best of their ability by utilizing facial cues through video chat.

No, it is not possible to purchase a single coaching session. Coaching is an ongoing process and commitment from the client to create lasting changes in their life. We don’t want to give the impression that a trial of one or two sessions is going to uncover all your problems/change your life/etc.

There’s no option to sign up for coaching with Dr. K, and you will not meet him in your coaching sessions. He’s quite busy developing resources, content, and working on the HG Coaching Programs!

Log into the Discord account you signed up with on the platform and visit: coaching.healthygamer.gg/profile.

Personal, Career, and Creator sessions are 50 minutes long, while Group Coaching sessions are 90 minutes long.

Skipped sessions are sessions skipped with a 24 hours’ notice provided to your coach before your next session.

• Skipped sessions will not count towards your session count and are refundable. 
• Sessions can ONLY be skipped for Personal Coaching.
  
  

Missed sessions are the equivalent of a “no call/no show/late cancellations”. 

• A session is considered missed if you fail to notify your coach about a reschedule or cancel prior to the 24 hour period before your next session’s start time OR you are more than 15 minutes late

• Missed sessions count against your total sessions and are non-refundable.

You should talk to your coach for all matters regarding rescheduling—whether it's a one time reschedule or a permanent schedule adjustment.

Please note our 24-hour Rescheduling Policy:

• All 1-on-1 meeting skips or reschedules require at least a 24 hours' notice to your coach to avoid counting toward your total sessions attended.

• Exceptions can be made but it will be on a case-by-case basis and at the discretion of your coach. 
• Group coaching involves coordination between many people and is a 20-week commitment. Therefore, sessions cannot be rescheduled/skipped for a single person.

• If the whole group and/or coach would like to skip the session, this may count as a skip, but this will be based on the coach’s discretion.

While logged into your HG account, navigate to the Dashboard, and click the "Extend Plan" button under the Plans section to add sessions to your coaching package in increments of 4. 

Note: You'll automatically get an email and notification from the Healthy Gamer Bot on Discord when you reach your last two sessions with instructions to check coaching.healthygamer.gg/profile. If that link doesn't work, please feel free to email support@healthygamer.gg or create a Customer Support Ticket here.

To restart coaching with your previous coach, feel free to message them and see if you can come to a mutual agreement for scheduling.

• If you can’t reach the coach, email support@healthygamer.gg or create a Customer Support Ticket. 

• If you and your coach are able to mutually agree upon a schedule,email support@healthygamer.gg or create a Customer Support Ticket to let our team know the schedule you’ve agreed upon, amount of sessions you’d like, and the desired start date.

If you and the coach are not able to agree on a schedule, please see our sign up page to see if there are any open coaching spots that match your availability, or sign up for the coaching waitlist. If you’d like special accommodations for a new coach, reach out to us at support@healthygamer.gg and we’ll try our best to help!

Your coach will generally reach out >24 hours before your first meeting to ensure that you have all the necessary information before starting your coaching sessions.

Messaging outside of coaching sessions is generally limited to administrative matters, such as rescheduling or skipping a session. Please note that your coach will be available primarily during your scheduled meeting times and may not be able to respond to inquiries outside of those sessions.

As we are not a substitute for therapy/medical services, we do not accept insurance as a standard method of payment. If your insurance policy or HSA covers coaching or mental wellness programs, you may be able to have coaching reimbursed by your insurance or company, if it qualifies. This would of course depend on your insurance and company’s policies.

Your payment will occur on the same day each month regardless of how many sessions you've completed. Usage of sessions and monthly billing installments are not directly correlated. 

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You do not need to worry about overpaying for sessions, as all paid sessions are applied as credits to your account that will not expire / be marked as used until after the session has occurred.

Because sessions are billed in installments, you will be charged the same amount every month, even if you skip a session. Paid sessions are applied as credits to your account, and will not expire until used. You will never be charged for more than the 20 sessions included in your coaching package, unless you choose to extend.

If you feel you’ve met your goals or would like to end your coaching package early, we will refund 100% for paid sessions that you didn’t use. Attended and missed sessions are nonrefundable. Your refund will be credited to your original form of payment. Refunds take 5 - 7 business days to process.

Please email support@healthygamer.gg or create a Customer Support ticket here and we’ll be able to process the cancellation and any applicable refund.

When our applications are open, you can apply here. If our applications are not currently open, you can sign up for our waitlist here.

Yes, all applicants are welcome to apply as many times as they would like.

On average, the team will be able to get you a response on your application within 3 weeks of receiving it.

We require applicants to have a certification from an accredited coaching institution, and prioritize applicants who have the foundations to practice empathic understanding techniques, and have the experiences and knowledge to serve our community. We also value individuals who are bilingual and/or have high cultural humility.

Yes, we welcome international applicants!

HG Coaching is an Independent Contractor position, meaning coaches set their own hours and schedule.

Working as an HG Coach is a paid position.

HG is a social enterprise, not a nonprofit. The Healthy Gamer Foundation is a nonprofit that works to advance mental health on a macro scale. Assets for the HG Foundation to host a charity fundraiser can be found here.

Our Enterprise Partnerships are customized offerings for businesses looking for mental health support for their teams or employees. We partner with universities, gaming companies, creator and esports organizations, healthcare providers and more! 

Our partnership options include:

• Licensing or bulk purchases of Dr. K's Guide to Mental Health, which includes access to over 150+ videos on Anxiety, Depression, Meditation, and ADHD, plus worksheets, notes, and mental health resources to provide an educational, but actionable, experience.
• Coaching for internal teams to promote mental wellness, fight burnout, and boost purpose and motivation. Our coaching programs include: Creator Coaching for creators or creative teams, Career Coaching for career-specific goals like creating work-life balance, Personal Coaching to support individuals' mental wellness and personal growth, and Group Coaching to help build communication skills and community.
• Online and in-person seminars led by Dr. K on topics such as mental health, performance psychology, and more.
• White labeled content in the form of educational content experiences that are personalized to your team or business. 

If you would like to partner with us in one of the above formats, or want to discuss a solution more tailored to your organization, get in touch here.

To get in touch about press opportunities (news features, interviews, guest articles, etc), please submit our inquiry form here.

Dr. Alok Kanojia is available for corporate consultations including seminars, workshops, and skills training. He has worked with Google, Twitch, Facebook Gaming, and leading esports teams to foster better teamwork, communication, and self-understanding leading to higher productivity.

Get in touch about consulting opportunities here!

Dr. Alok Kanojia is open to endorsing products or services that he has personally tried and thinks would be genuinely beneficial for the HG community. If you have a medical product, please provide full FDA disclosures, studies and any other clinical data so that it can be evaluated by our Scientific Advisory Board. Please submit your inquiry here.

Currently, the only charity work we do is for the HG community or through the HG Foundation, a nonprofit dedicated to transforming mental health through research, policy, and second chance grants.

Yes! We work with companies to create coaching packages for their creators, influencers, ambassadors, players, and/or communities.

Yes! We are happy to work on meaningful Twitch/Youtube content sponsorships with brands that align with our values. If you’re interested in sponsoring our content, fill out this form. Please note that we require a chance to personally test/vet your product before vouching for it.

The HG Institute (HGI) is an organization specializing in two core areas: innovative certifications for health, wellness, and mental health coaches, and clinical Continuing Education for contemporary mental health clinicians and other professionals. HGI is a leader in the field, offering training that is relevant, aligned with current industry trends, and tailored to meet the evolving needs of today’s clients.

The HG Institute focuses on the certification and education of coaches and mental health clinicians, while Healthy Gamer provides Content, Community and Coaching services. They are two separate companies that work to support different facets of the mental health industry.

The HG Institute offers a variety of resources for clinicians and other wellness professionals, including: 

The HG Institute Coaching Certification: A hybrid, NAADAC-approved training program consisting of synchronous and asynchronous instruction on core coaching competencies.

Speciality Coaching Certifications: Speciality curriculums to certify coaches in Creator, Family, and Career Coaching.

Continuing Education: CE courses for contemporary mental health clinicians and other wellness professionals.

Coaches’ League: A space where the HGI can focus on supporting coaches and professionals in their personal and professional development. 

Learn more about the HG Institute’s offerings here.

One of HGI’s priorities is to continue growing and evolving through feedback to meet the advancing coaching industry and provide quality services to coaches. If an individual has concerns or feedback, we encourage direct communication. We will work to resolve the issue promptly and to the best of our ability. You can email hgisupport@hg-institute.com.

If one prefers to remain anonymous, they may submit concerns via our anonymous HGI Program Feedback Form.

The Healthy Gamer Foundation (HGF) is a 501(c)3 Non-Profit Organization that advocates for the mental health needs of young people. Our goal is to affect change in the mental health industry through advocacy, grants, and research.

The Healthy Gamer Foundation is a non-profit founded by Healthy Gamer to expand its impact, and support mental health on a larger scale. The Foundation tackles mental health challenges through broader initiatives like policy and research, as well as direct support for those in need.

At HGF, we find innovative mental health interventions that work for young people and add fuel through funding, policy, and targeted research to drive action. We also provide second chance grants for individuals, collaborate with other foundations and organizations that serve our community, and are actively pursuing funding from a variety of sources for community-based wellness and personal development programs.

You can donate to the Healthy Gamer Foundation here!

If you have any questions, concerns, or general feedback for the Healthy Gamer Foundation, please email: team@healthygamerfoundation.org.